FREQUENTLY ASKED QUESTIONS

WHY IS IS IMPORTANT TO TRIM THE WICK BETWEEN USES?

It is important to trim the wick of your candle between uses because burning causes the wick to have a mushroom shape, this causes the flame to become dull.

WHAT IS OPEN BOX?

You can fill your open box with multiple orders avoiding multiple shipping changes, don't forget when you want your box shipped to select "Close Box" on check out. Boxes with a value of over £45 will receive free shipping.

WILL YOU DO BESPOKE ORDERS OR BULK ORDERS?

Message us! If we can, we will.

DO YOU OFFER GIFT CARDS?

If this is something you want send us a message, if it is something people desire we will put one in place.

WHY IS MY CANDLE SMOKING?

Don't forget to trim the wick, this is the most likely cause of a smoking candle.

Don't worry, there is nothing wrong, this is a characteristic of 100% soy wax, the "frosting" can come and  go over the life of the candle it is caused by temperature fluctuations.

Why are is there frosting on my candle or melt?